Contact information

We are here to help with sizing, fit, product questions, orders, shipping, returns, and exchanges. Send us a message and the Aloveta customer care team will get back to you as soon as possible.

On This Page

Customer Support

Email: {{SUPPORT_EMAIL}}
Phone: {{PHONE_NUMBER}}
Support language(s): English

Business Hours & Response Time

Monday to Friday, 9:00 AM–6:00 PM Eastern Time (North America support hours)

We aim to respond within 1–2 business days. Responses may take longer during product launches, promotional periods, peak seasons, and public holidays.

Before You Contact Us

Including the following information helps us respond faster:

  • Order status or delivery: your order number and the email address used at checkout.
  • Size or fit guidance: the product name, size you are considering, and the relevant measurements shown in that product’s size guide.
  • Damaged, defective, or incorrect item: your order number plus clear photos or a short video of the item, label, issue, and outer packaging where relevant.
  • Return or exchange: your order number, item and variant, and reason for the request. Please review our Refund Policy before sending anything back.
  • Payment question: your order number and the date and amount of the charge. Do not email us your complete card number, security code, password, or other sensitive payment credentials.

Send Us a Message

Use the contact form on this page or email {{SUPPORT_EMAIL}}. For order-related help, contact us from the email address associated with the order whenever possible.

Business Information

Trading name: Aloveta
Legal business name: {{LEGAL_COMPANY_NAME}}
Company registration number: {{COMPANY_REGISTRATION_NUMBER}}
Registered office: {{REGISTERED_ADDRESS}}
Website: {{WEBSITE_URL}}

The registered office is provided for corporate correspondence and is not a return address unless our team confirms otherwise in writing.

Returns

Do not send an item back before receiving return authorization and the correct return address from our customer care team. Unauthorized returns, or returns sent to an address not provided for that return, may not be processed.

For eligibility, timing, return shipping responsibility, exchanges, and refunds, review our Refund Policy.

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