FAQ
Last updated: August 31, 2026
Find quick answers to common questions about shopping with Aloveta. If your question is not covered here, email our customer care team at official@aloveta.com.
On This Page
- Where does Aloveta ship?
- What does shipping cost?
- When should I expect my order?
- Where can I find my tracking information?
- Why did my order arrive in separate packages?
- Can I edit or cancel an order?
- What is Aloveta’s return policy?
- Can I return something that is not right for me?
- What should I do about a damaged, defective, or incorrect item?
- Do you offer size or color exchanges?
- Are any products non-returnable?
- How long does a refund take?
- How should I select a size?
- What if I fall between two sizes?
- Can product colors and fabrics vary from the photos?
- How do I care for my Aloveta clothing?
- Which payment methods are available?
- Is my payment information secure?
- Which currency will I pay in?
- Who pays customs duties and import taxes?
- Can multiple discount codes be used together?
- Is an account required to place an order?
- How does Aloveta use my personal information?
- How can I reach customer care?
1. Where does Aloveta ship?
We deliver to the countries and regions listed in our Shipping Policy, provided the destination is available at checkout. If your country or region cannot be selected during checkout, we are not currently able to deliver there.
2. What does shipping cost?
Eligible orders of USD $49 or more receive free standard shipping. Below that amount, standard shipping normally ranges from USD $5.90 to USD $9.90 according to the destination. Your exact shipping charge will be shown before you complete checkout.
For destination-specific rates, review our Shipping Policy.
3. When should I expect my order?
- Processing time: normally 2–3 business days.
- Transit time: normally 5–10 business days after dispatch.
Weekends and public holidays are not business days. Promotions, busy seasons, customs processing, severe weather, carrier interruptions, and events outside our reasonable control can extend these estimates. Delivery estimates are not guaranteed arrival dates.
4. Where can I find my tracking information?
Once your order has been dispatched, we will send a tracking number or link to the email address used at checkout. Carrier tracking can take up to 2–3 business days to begin displaying updates.
5. Why did my order arrive in separate packages?
Products from one order may occasionally ship in separate parcels because of inventory location, parcel size, or fulfillment requirements. In that case, you may receive several shipment confirmations and tracking numbers. You will not be charged extra simply because Aloveta divided the shipment.
6. Can I edit or cancel an order?
Email official@aloveta.com immediately if you need to change a size, color, quantity, or delivery address, or if you want to cancel. We will do our best to assist, but changes cannot be guaranteed once processing has begun. Dispatched orders can no longer be cancelled.
7. What is Aloveta’s return policy?
A return may be requested for an eligible item within 30 days after delivery. In general, the product must be unworn, unused, unwashed, and in its original condition, with its original tags, hygiene protection, accessories, and packaging where applicable.
Please obtain return authorization before sending anything back. Complete eligibility and return instructions are available in our Refund Policy.
8. Can I return something that is not right for me?
Yes, provided the item qualifies for return and you contact us within 30 days after delivery. For a return based on fit, color, style, or a change of mind, the customer is responsible for return shipping.
9. What should I do about a damaged, defective, or incorrect item?
Contact official@aloveta.com as soon as possible. Include your order number, a brief explanation, and clear photographs or a short video showing the product, label, issue, and outer packaging when relevant.
We will review the information and offer an appropriate solution. If a confirmed defect or Aloveta error requires a return, we will provide the instructions and cover the reasonable return shipping expense.
10. Do you offer size or color exchanges?
Returning the original eligible product and placing a new order is normally the quickest way to receive another size or color. If a direct exchange is available for your order, customer care will confirm availability, shipping responsibility, and the next steps by email.
11. Are any products non-returnable?
Non-returnable products may include gift cards, personalized goods, products identified as Final Sale before purchase, opened or worn intimate garments supplied with sealed hygiene packaging, swimwear without its hygiene liner, and products that have been washed, altered, damaged after delivery, or show signs of wear.
This does not limit remedies for defective products or mandatory consumer rights. Consult our Refund Policy for the complete terms.
12. How long does a refund take?
We will notify you after the returned item has been received and inspected. An approved refund is sent to the original payment method within 10 business days. Your bank, card issuer, or payment provider may need additional time to post the funds.
13. How should I select a size?
Check the size guide on the individual product page and compare it with your current measurements. Depending on the garment, the guide may ask for bust, waist, hip, inseam, or other measurements. Product-specific measurements are usually more useful than relying only on your usual letter size.
14. What if I fall between two sizes?
Review the product description for its intended silhouette, fabric stretch, and fit notes. Leggings, a fitted top, shapewear, and a compression garment can each fit differently. If you would like assistance, email us with the product name and your relevant measurements.
15. Can product colors and fabrics vary from the photos?
We work to show every item as accurately as possible. Minor differences may result from display settings, lighting, photography, fabric texture, dye lots, or reasonable production variation. Refer to the product description for available information about composition, finish, stretch, and feel.
16. How do I care for my Aloveta clothing?
Always follow the care label attached to the garment and any instructions provided on its product page. Washing, drying, ironing, or storing an item contrary to those directions can affect its size, shape, color, texture, and return eligibility.
17. Which payment methods are available?
Aloveta accepts the payment options shown at checkout. Available methods can depend on your location, device, currency, and eligibility, and may include major credit or debit cards, Shop Pay, Apple Pay, Google Pay, PayPal, or an available buy-now-pay-later service. A payment method that does not appear at checkout is not available for that order.
18. Is my payment information secure?
Shopify’s secure checkout and approved payment providers process transactions for Aloveta. Payment details are encrypted while being transmitted, and Aloveta does not store complete payment-card numbers on its own systems.
19. Which currency will I pay in?
Orders are charged in USD unless checkout clearly presents and confirms another currency. Your bank or payment provider may apply its own conversion rate or international transaction fee.
20. Who pays customs duties and import taxes?
For international deliveries, the recipient is responsible for customs duties, import taxes, brokerage charges, and other fees imposed by the destination unless checkout expressly confirms that those costs have already been collected. Aloveta does not set or control these charges.
21. Can multiple discount codes be used together?
Whether a discount or promotion can be combined depends on the conditions of each offer. Checkout will accept only eligible combinations. Unless an offer specifically says otherwise, promotions cannot be redeemed for cash or applied to an order placed earlier.
22. Is an account required to place an order?
No. You may complete checkout as a guest. If an optional customer account is available, you can use it to review eligible order information and make future checkout faster.
23. How does Aloveta use my personal information?
We use personal information to run our store, fulfill orders, assist customers, prevent fraud, and for the other purposes explained in our Privacy Policy. That policy also describes applicable privacy rights and choices.
24. How can I reach customer care?
| Method | Details |
|---|---|
| official@aloveta.com | |
| Support Language | English |
| Business Hours | Monday to Friday, 9:00 AM–6:00 PM Eastern Time (North America support hours) |
| Response Time | 1–2 business days |
For an order-related request, include your order number and write from the email address used at checkout whenever possible.
This FAQ is a plain-language overview. If it conflicts with a published policy or mandatory consumer law, the applicable policy or law will control.