FAQ
Last updated: July 23, 2026
Here are quick answers to the questions Aloveta customers ask most often. If you cannot find what you need, contact our customer care team at {{SUPPORT_EMAIL}}.
On This Page
- Where do you ship?
- How much does shipping cost?
- How long will my order take to arrive?
- How do I track my order?
- Can an order arrive in more than one package?
- Can I change or cancel my order?
- What is your return policy?
- Can I return an item if I changed my mind?
- What if my item arrives damaged, defective, or incorrect?
- Can I exchange a size or color?
- Which items cannot be returned?
- When will I receive my refund?
- How do I choose my size?
- What should I do if I am between sizes?
- Will the color or fabric look exactly like the photos?
- How should I care for my Aloveta items?
- What payment methods do you accept?
- Is checkout secure?
- What currency will I be charged in?
- Will I need to pay customs duties or import taxes?
- Can I combine discount codes?
- Do I need an account to order?
- How is my personal information handled?
- How do I contact customer service?
1. Where do you ship?
We ship to the countries and regions listed in our Shipping Policy. A destination must also be available for selection at checkout. If a country or region does not appear at checkout, we are not currently able to ship there.
2. How much does shipping cost?
Standard shipping is FREE on eligible orders over USD $59. For orders below the threshold, shipping ranges from USD $5.90 to USD $9.90 depending on destination. The exact charge appears at checkout.
See the full destination table in our Shipping Policy.
3. How long will my order take to arrive?
- Order processing: usually 2–3 business days.
- Carrier transit: usually 5–10 business days after dispatch.
Business days exclude weekends and public holidays. Delivery may take longer during promotions, peak seasons, customs clearance, severe weather, carrier disruptions, or other events outside our reasonable control. Estimated timeframes are not guaranteed delivery dates.
4. How do I track my order?
We will email you a tracking number or tracking link after your order is dispatched. Please allow up to 2–3 business days for the carrier to activate or update tracking information.
5. Can an order arrive in more than one package?
Yes. Items in the same order may be shipped separately because of stock location, package size, or fulfillment needs. If your order is split, you may receive more than one shipping confirmation and tracking number. You will not be charged extra shipping solely because we split the order.
6. Can I change or cancel my order?
Contact {{SUPPORT_EMAIL}} as soon as possible if you need to change a size, color, quantity, delivery address, or cancel an order. We will try to help, but changes and cancellations are not guaranteed after processing begins. Once an order has shipped, it cannot be cancelled.
7. What is your return policy?
You may request a return for an eligible item within 30 days after delivery. The item must generally be unworn, unused, unwashed, in its original condition, and returned with original tags, hygiene protection, accessories, and packaging where applicable.
Contact us before shipping anything back. Full terms are in our Refund Policy.
8. Can I return an item if I changed my mind?
Yes, if the item is eligible and you request the return within 30 days after delivery. For fit, color, style, or other change-of-mind returns, you are responsible for return shipping.
9. What if my item arrives damaged, defective, or incorrect?
Contact {{SUPPORT_EMAIL}} as soon as possible. Include your order number, a short description, and clear photos or a short video of the item, label, issue, and outer packaging where relevant.
After review, we will provide an appropriate remedy. If a return is required because of a confirmed defect or our error, Aloveta will provide instructions and cover the reasonable return shipping cost.
10. Can I exchange a size or color?
The fastest option is normally to return the original eligible item and place a new order. If a direct exchange is available for your order, our customer care team will explain stock availability, shipping responsibility, and next steps in writing.
11. Which items cannot be returned?
Non-returnable items can include gift cards, personalized items, products clearly marked Final Sale, worn or opened intimate garments supplied in sealed hygiene packaging, swimwear with the hygiene liner removed, and items that have been washed, altered, damaged after delivery, or show signs of wear.
Defective items and mandatory consumer rights are handled as required by applicable law. Review the complete list in our Refund Policy.
12. When will I receive my refund?
After your return is delivered and inspected, we will email you with the decision. Approved refunds are issued to the original payment method within 10 business days. Your bank or payment provider may take additional time to post the credit.
13. How do I choose my size?
Use the size guide on the relevant product page and compare it with your current body measurements. Depending on the item, measure your bust, underbust, waist, hips, inseam, or other points shown in that guide. Product-specific measurements are more reliable than choosing only by your usual letter size.
14. What should I do if I am between sizes?
Check the product description for its intended fit and compression level. A relaxed garment, high-compression legging, bra, and shapewear item can fit differently, so there is no single rule for every product. Email us with the product name and relevant measurements if you would like help choosing.
15. Will the color or fabric look exactly like the photos?
We aim to represent each product accurately. Small differences can occur because of screen settings, lighting, photography, fabric texture, dye lots, or reasonable manufacturing variation. Review the product description for material composition, finish, stretch, and opacity information.
16. How should I care for my Aloveta items?
Follow the care label attached to the garment and any product-specific instructions on the product page. Washing or drying an item contrary to its care instructions may affect its fit, color, stretch, and return eligibility.
17. What payment methods do you accept?
We accept the payment methods displayed at checkout. Depending on your country, device, currency, and eligibility, these may include major credit and debit cards, Shop Pay, Apple Pay, Google Pay, PayPal, or an available buy-now-pay-later option.
If a method is not shown at checkout, it is not available for that order. See our Payment Methods page.
18. Is checkout secure?
Payments are processed through Shopify’s secure checkout and approved payment providers. Payment information is encrypted during transmission, and Aloveta does not store your complete card number on its own systems.
19. What currency will I be charged in?
Orders are charged in {{STORE_CURRENCY}}, unless checkout clearly displays and confirms a different presentment currency. Your bank or payment provider may apply its own exchange rate or cross-border fee.
20. Will I need to pay customs duties or import taxes?
For international orders, the recipient is responsible for customs duties, import taxes, brokerage charges, and other destination-country fees, unless checkout expressly states that those charges have already been collected. Aloveta does not control or predict these charges.
21. Can I combine discount codes?
Discount eligibility and whether promotions can be combined depend on the terms of each offer. Checkout will apply only valid combinations. Unless an offer expressly states otherwise, a promotion cannot be exchanged for cash or applied retroactively to an earlier order.
22. Do I need an account to order?
No account is required to place an order. You can check out as a guest, or use an available customer account option to review eligible order information and check out faster.
23. How is my personal information handled?
We use personal information to operate the store, process orders, provide customer service, prevent fraud, and for other purposes described in our Privacy Policy. The Privacy Policy also explains applicable rights and choices.
24. How do I contact customer service?
| Method | Details |
|---|---|
| {{SUPPORT_EMAIL}} | |
| Phone | {{PHONE_NUMBER}} |
| Business Hours | Monday to Friday, 9:00 AM–6:00 PM Eastern Time (North America support hours) |
| Response Time | 1–2 business days |
For order-specific questions, include your order number and contact us from the email address used at checkout whenever possible.
This FAQ is a plain-language summary. If there is a conflict, the applicable published policy and mandatory consumer law control.