Billing Terms

Last updated: July 23, 2026

When You Are Charged

Unless the payment option displayed at checkout states otherwise, payment is collected in full when you place your order. Aloveta does not currently offer automatically renewing subscriptions, and a one-time order does not create recurring charges.

Currency

Orders are charged in {{STORE_CURRENCY}}, unless checkout clearly displays and confirms a different presentment currency. Your payment provider may apply its own exchange rate or cross-border fee.

Taxes, Duties & Import Fees

Taxes collected by Aloveta, if any, will be shown at checkout. For international orders, the recipient is responsible for any customs duties, import taxes, brokerage charges, or other fees imposed at destination, unless checkout expressly states that those charges have already been collected. See our Shipping Policy.

Statement Descriptor

Your bank or payment statement may display {{STATEMENT_DESCRIPTOR}} or a descriptor associated with Aloveta and its payment provider. If you do not recognize a charge, contact us so we can help identify the order.

Failed or Declined Payments

If a payment is declined or cannot be authorized, your order will not be completed. Please verify your payment and billing information or select another method shown at checkout.

Order Review & Verification

We may review, hold, or cancel an order when necessary to verify payment, prevent fraud, correct a pricing or inventory error, comply with law, or protect customers and Aloveta. If we cancel a paid order, we will return the applicable amount to the original payment method.

Cancellations & Refunds

Order changes, cancellations, returns, and refunds are handled under our Refund Policy. Approved refunds are normally issued to the original payment method.

Billing Questions

Email: {{SUPPORT_EMAIL}}
Phone: {{PHONE_NUMBER}}

{{LEGAL_COMPANY_NAME}} (Company Registration No. {{COMPANY_REGISTRATION_NUMBER}}), {{REGISTERED_ADDRESS}}.