Shipping policy
Last updated: July 23, 2026
We want your Aloveta order to reach you smoothly, so you can spend less time waiting and more time feeling comfortable and confident in what you wear. This policy explains where we ship, what delivery may cost, and what to expect after you place an order.
On This Page
- Order Processing
- Shipping Rates & Delivery Estimates
- Important Delivery Notes
- Tracking Your Order
- Customs, Duties & Taxes
- Address Changes & Delivery Issues
- Lost, Delayed or Damaged Packages
- Contact Us
1. Order Processing
We aim to process orders within 2–3 business days after your order is placed and payment is successfully authorized. Processing includes order verification, quality checks, packing, and handoff to the carrier.
Business days do not include weekends or public holidays. Processing may take longer during launches, sales, holiday periods, severe weather, or other high-volume events. If an item becomes unavailable after you order, we will contact you using the email address provided at checkout.
2. Shipping Rates & Delivery Estimates
The estimates below apply after your order has been processed and dispatched.
| Destination | Estimated Transit Time | Shipping Cost |
|---|---|---|
| United States, Australia, New Zealand | 5–10 business days | USD $5.99, or FREE on orders over USD $59 |
| Japan, Malaysia, Philippines, Singapore, South Korea, Thailand, Hong Kong SAR, Macao SAR, Vietnam, Indonesia, Taiwan | 5–10 business days | USD $5.90, or FREE on orders over USD $59 |
| Canada, Mexico, Brazil, Germany, Austria, Denmark, Greece, Portugal, Spain, United Kingdom, Bulgaria, Czech Republic, Estonia, Lithuania, Poland, Slovakia, Sweden, Hungary, Slovenia, France, Italy, Latvia, Romania, Serbia | 5–10 business days | USD $6.99, or FREE on orders over USD $59 |
| Belgium, Croatia, Cyprus, Finland, Ireland, Luxembourg, Malta, Netherlands, Switzerland, Norway | 5–10 business days | USD $7.99, or FREE on orders over USD $59 |
| Israel, Kuwait, Qatar, Saudi Arabia, United Arab Emirates, Bahrain | 5–10 business days | USD $9.90, or FREE on orders over USD $59 |
If your destination is available at checkout but is not listed above, the shipping charge and available service shown at checkout will apply. If your country or region does not appear at checkout, we are not currently able to ship there.
3. Important Delivery Notes
Delivery times are good-faith estimates, not guaranteed arrival dates. Customs clearance, peak shopping periods, carrier disruptions, local holidays, severe weather, remote-area delivery, or events outside our reasonable control may cause delays.
Your total estimated delivery time is:
Order processing time (2–3 business days) + carrier transit time (usually 5–10 business days).
An order containing more than one item may arrive in separate packages. If we split a shipment, you will not be charged additional shipping solely because the order was split.
4. Tracking Your Order
When your order is dispatched, we will send a shipping confirmation email with a tracking number or tracking link. Please allow up to 2–3 business days after dispatch for the carrier to activate or update tracking information.
Tracking may pause briefly when a parcel is transferred from an international carrier to a local delivery partner. This does not necessarily mean the parcel is lost.
5. Customs, Duties & Taxes
For international orders, the recipient is responsible for any customs duties, import taxes, brokerage charges, or other fees imposed by the destination country or region, unless checkout expressly states that those charges have already been collected.
Aloveta does not control these charges and cannot predict their amount. Please contact your local customs authority for more information before ordering. Refusing a parcel because of unpaid customs charges may affect the amount refundable to you, subject to applicable law.
6. Address Changes & Delivery Issues
Please check your name, street address, apartment or unit number, postal code, phone number, and email address carefully before placing your order.
If you need to change your delivery address, contact us at {{SUPPORT_EMAIL}} as soon as possible. We will try to help, but we cannot guarantee an address change after an order has entered processing or been dispatched.
Additional shipping charges caused by an incorrect or incomplete address supplied at checkout may be the customer’s responsibility, except where applicable law provides otherwise.
7. Lost, Delayed or Damaged Packages
If tracking has not updated for an unusual length of time, a package is significantly overdue, or the carrier marks a package as delivered but you cannot find it, please contact us. Include your order number and the email address used at checkout so we can review the shipment with the carrier.
If your parcel or item arrives damaged, incorrect, or incomplete, contact us as soon as possible and provide your order number plus clear photos of the product and outer packaging. We will review the issue and make it right in accordance with our Refund Policy.
8. Contact Us
For shipping questions, contact:
Email: {{SUPPORT_EMAIL}}
Phone: {{PHONE_NUMBER}}
Customer service hours: Monday to Friday, 9:00 AM–6:00 PM Eastern Time (North America support hours)
{{LEGAL_COMPANY_NAME}} (Company Registration No. {{COMPANY_REGISTRATION_NUMBER}}), {{REGISTERED_ADDRESS}}.
This policy does not limit any rights that cannot be excluded under applicable consumer law.